Sıkça Sorulan Sorular

Alışverişinizin her aşamasında, kendinizi güvende hissedebilmeniz için en çok merak edilen konuları ve sıkça sorulan soruları size yardımcı olabilmek amacıyla aşağıda listeledik.

Farklı sorularınız için iletişim formunu kullanabilirsiniz. Keyifli alışverişler dileriz.

Teslimat ve Kargo İle İlgili Sorular

Satın aldığınız ürünler, saat 15:00'a kadar verilen siparişler için, yoğun kampanya dönemleri ve mücbir sebepler hariç aynı iş günü içerisinde kargoya teslim edilir.

Siparişiniz kargoya verildiğinde tarafınıza kargo takip numaranızı içeren bir e-posta gönderilecektir. Kargonuzun teslimat süresi bulunduğunuz il ve ilçeye bağlı olarak; siparişinizin kargoya teslim edilmesini takip eden 1 ile 4 iş günü arasında değişmektedir.

Teslimat süresi bulunduğunuz ile ve ilçeye bağlı olarak 1 ile 4 iş günü arasında değişmektedir.

Yurtdışına gönderimimiz şimdilik yoktur.

Sipariş ile İlgili Sorular

Online mağazamıza üye olun ya da olmayın, satın almak istediğiniz ürünü ‘SEPETE EKLE’ butonundan ekleyip, ‘SEPETE GİT’ butonu ile satın alma bölümüne tıklayarak; devamında fatura, ödeme ve teslimat bilgilerinizi girerek siparişinizi oluşturabilirsiniz

Siparişinizi oluştururken herhangi bir sorunla karşılaşmanız durumunda  destek@karakalemahsap.com adresine e-posta göndererek müşteri hizmetlerimiz ile iletişime geçebilirsiniz. En kısa sürede size yardımcı olunacaktır.

Siparişleriniz kargoya verilmeden iptal edebilirsiniz. Bunun için iletişim formundan bize ulaşmanız yeterlidir.

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